Section 3 Deposits
Section 10 Billing
Section 11 Termination of Service by Utility
Section 28 Information to Consumers
Rockwood Electric Utility has adopted the following rules,
regulations, and rate schedules which are consistent with
its contract with TVA for the resale of electric power
to its consumers. These will apply to all class types of
service requested whether by contract or other agreements.
Acceptance of service from the Utility constitutes approval
by the customer of these rules and regulations but in no
case shall they relieve any other existing or prior obligations
to the Utility.
All rules and regulations for the health and safety of
its consumers as well as electrical inspections are given
for guidance and REU will not be expected to enforce or
be responsible for their application or use. All electrical
wiring by the customer or its contractor should be installed
by the standards of the National Electrical Code and the
State of Tennessee – Department of Commerce and Insurance.
It is the responsibility of the State Inspector to inspect
customer wiring to determine if it is installed according
to standards and if it is safe to be connected to the Utility
electrical power source. REU reserves the right to refuse
service if not approved by the State or if the installation
for hook-up is not installed in the proper location and
by the standards established by the Utility. The Utility
accepts no responsibility for damages to property or bodily
injury where violations occur.
These rules and regulations are subject to change or revision
without notice and when approved by the Board are to take
INFORMATION TO CUSTOMERS
Information to customers about rates and service policies
are available upon application for service and upon request.
Requests for information may be made in person at the Rockwood
or Kingston Office or by phone or mail.
Information may include but not be limited to the following:
- Establishing & Changing Services
1. Apply in person at the Rockwood or Kingston Office.
2. Have a current rent receipt or lease agreement if you are renting. If buying We must see proof of purchase.
3. A valid ID is required.
4. All fees must be paid at the time an application is made for service.
For new construction please refer to the Customer Policy at the bottom of this page.
All information should be listed there, for questions call our office at 865-354-0514.
To Discontinue Services:
1. Call REU or come by our office.
2. Provide your forwarding address.
3. Some personal information may be asked for verification purposes.
- Rates and Charges
Or an excellent Letter of Credit of current 12 month history from current utility.
|Reconnect for nonpayment
|| $35.00 during business hours
$100.00 after close of day
No meters reset after 10:00 pm
|Temporary Service Fee
|Return Check Charge
|Fine for cut seal
- Payment Options
REU payments are accepted in person or by mail at our Rockwood or Kingston office. Night Deposit boxes are available at both offices, Electronic payment (EFT Form).
Internet Payments are now available. Click here to pay your bill online using your utility account number and zip code. A confirmation number will appear on your screen once the payment has been processed. Please keep a record of your Confirmation Number, or print the page for your records. If you do not receive a confirmation number please contact our office at 865-354-0514 prior to attempting to make another payment.
Telephone IVR payments can be made by calling 1-866-276-2491
- Budget Billing Plan
With “Budget Billing Plan” customers can pay the same amount for 11 months. In the 12 month the budget billing settles up. If the customer has a credit it is applied to the account. If the customer has a debit it is paid in full on the bill. Differences are showed every month on the statement. If you are interested call the office at 865-354-0514 or complete the online application (Budget Billing Plan). Any one who is already on budget billing will stay on it until they request to be removed from it.
- Rockwood Electric Utility Privacy & Refund Policy
Payment information will be kept confidential and will not be used for any purpose other than transactions. We generally do not issue refunds for payments. However, if you have a question about your payment, and/or you wish to inquire about a potential refund, please call our office at 865-354-0514.
Customers shall be notified of the availability of service
policies, rate information and energy use by public displays,
radio, newspaper or mail.
Rockwood Electric Utility Customer
Policies and Procedures; January 2010 [ view
Rockwood Electric Utility Schedule of Rules and Regulations; June 2015 [ view
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