SERVICE PRACTICE POLICIES Chapter 1 - General Chapter 1 – General Overview Chapter 2 - Application For Service Chapter 2 – Application For Service Chapter 3 - Deposits Download Deposits – Chapter 3 Chapter 4 - Point of Delivery Chapter 4 – Point of Delivery Chapter 5 - Customer Wiring Standard Chapter 5 – Customer Wiring Standard Chapter 6 - Inspections Chapter 6 – Inspection Chapter 7 - Standard Service Chapter 7 – Standard Service Chapter 8 - Customer Responsibility For Utility Property Chapter 8 – Customer Responsibility For Utility Property Chapter 9 - Right of Access Chapter 9 – Right of Access Chapter 10 - Billing Chapter 10 – Billing Chapter 11 - Termination of Service by Utility Chapter 11 – Termination of Service by Utility Chapter 12 - Connection, Reconnection, Disconnect Charges Chapter 12 – Connection, Reconnection and Disconnect Charges Chapter 13 - Termination of Contract by Customer Chapter 13 – Termination of Contract by Customer Chapter 14 - Service Charges for Temporary Service Chapter 14 – Service Charges for Temporary Service Chapter 15 - Interruption of Service Chapter 15 – Interruption of Service Chapter 16 - Shortage of Electricity Chapter 16 – Shortage of Electricity Chapter 17 - Voltage Fluctuations Caused by Customer Chapter 17 – Voltage Fluctuations Cause by Customer Chapter 18 - Additional Load Chapter 18 – Additional Load Chapter 19 - Standby and Resale Service Chapter 19 – Standby and Resale Service Chapter 20 - Notice of Trouble Chapter 20 – Notice of Trouble Chapter 21 - Non-Standard Service Chapter 21 – Non-Standard Service Chapter 22 - Meter Tests Chapter 22 – Meter Test Chapter 23 - Outdoor Lighting Facilities Chapter 23 – Outdoor Lighting Facilities Chapter 24 - Billing Adjusted to Standard Periods Chapter 24 – Billing Adjusted to Standard Periods Chapter 25 - Direct Load Control Program Chapter 25 – Direct Load Control Program Chapter 26 - Revisions Chapter 26 – Revisions Chapter 27 - Conflict Chapter 27 – Conflict Chapter 28 - Information to Customer Chapter 28 – Information to Customer Chapter 29 - TVA Complaint Resolution Process Chapter 29 – TVA Complaint Resolution Process
