Complaint Resolution
Reporting a Power Outage

In the power business, outages happen. Trees hit lines. Automobiles hit utilities poles. High winds “slap” overhead power lines together, tripping breakers and causing outages. Some are momentary where power is restored automatically while others are sustained and require emergency personnel to respond.

If your home or business is without power, the number to call, 24-hours a day, is (865) 354-0514. A call to this number will result in the most efficient response and the quickest troubleshooting out in the field.

When you call, you will be connected with our automated trouble call system. PLEASE DON’T HANG UP. Follow the prompts. When prompted to leave a message, please provide your name and the location where the power is out. Also, please leave a phone number where you can be reached once power is restored. We try to call customers to verify that power is back on, area by area.

Though we try to provide sufficient phone capacity on our system to handle all incoming calls at once, busy signals may occur when lots of people call simultaneously during widespread power outages. If the line is busy, keep trying if you deem it necessary. But a busy signal likely indicates that your neighbors are reporting the outage for your area too.

With crews on call around the clock every day of the year, Rockwood Electric Utility serves all of Rockwood and Kingston and portions of Roane, Morgan, and Cumberland counties. Tracking down a problem, planning the job safely, and making the necessary repairs takes time. During outages, it is our goal to restore power as quickly as possible to the greatest number of customers while performing every task safely so that our crews do not get hurt.

For all other outages call: (865) 354-0514.

Rockwood Electric Utility
341 W. Rockwood St.    |   P.O. Box 108
Rockwood, TN 37854
Phone (865) 354-0514 | Fax (865) 717-5436
Copyright © 2007 Protected By Rockwood Electric Utility,   Designed by Central Service Association
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